Classwork
Cluster 2
Use Powerpoint to present the findings of the following questions.
1. What is the procedure for escalating a call?
2. What is multitasking in the call centre? What are the activities involved in multitasking?
3. a. What are the computer equipment used in a call centre environment?
b. Copy and paste pictures of each of these devices.
4. What is the correct procedure for shutting down a computer?
5. What are the buttons on the mouse used for?
6. Copy and paste a labelled diagram of a mouse.
7. What is a user manual used for?
8. List 10 devices which come with a used manual.
9. Screen shot and paste picture of an online help source that could assist someone in using a cell phone.
10. What is an Customer enquiry?
11. What are the steps in dealing with an enquiry?
12. What is mean to market something? (What is marketing?)
13. What does it mean to promote something? (What are promotions?)
Use Powerpoint to present the findings of the following questions.
1. What is the procedure for escalating a call?
2. What is multitasking in the call centre? What are the activities involved in multitasking?
3. a. What are the computer equipment used in a call centre environment?
b. Copy and paste pictures of each of these devices.
4. What is the correct procedure for shutting down a computer?
5. What are the buttons on the mouse used for?
6. Copy and paste a labelled diagram of a mouse.
7. What is a user manual used for?
8. List 10 devices which come with a used manual.
9. Screen shot and paste picture of an online help source that could assist someone in using a cell phone.
10. What is an Customer enquiry?
11. What are the steps in dealing with an enquiry?
12. What is mean to market something? (What is marketing?)
13. What does it mean to promote something? (What are promotions?)